With a view to improve ease of doing business for IT/ ITES industry, particularly BPOs, the Department of Telecommunications (DoT) has released revised guidelines for Other Service Providers (OSPs), with simplified compliance requirements, including possibility of work from home and /work from anywhere in India and tighter security conditions. An OSP is defined as an Indian company, registered under the Indian Companies Act, 2013 or an LLP (Limited Liability Partnership) registered under LLP Act, 2008 or a partnership firm or an organization registered under Shops and Establishment Act or a Legal Person providing voice based Business Process Outsourcing (BPO) services. BPO services engaged in data related work are not covered under these guidelines.
The revised guidelines provide for the following :
To refer to the new OSP guidelines dated 5 November 2020, click here.
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